With over 500 yachts in destinations from the warm white shores of the Caribbean to the timeless Mediterranean and beyond, we’re here to make your time at sea simply unforgettable. We have complained both to the Moorings Corfu and to the Moorings France through whom we organised the charter and they said that someone from Clearwater (Customer Services) would contact us to resolve the issue and this has not yet happened. The office staff person said I should have known this. Apparently saildirector.com and charterexpert.com are shills for The Moorings. Normally you get a phone from renport, but I got a local number and simcard from mrsimcard.com. See more about charter management programs and related terminology. 43 moorings power cat - totally inoperable - stranded at sea, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. coast guard couldn't reach them. After all this, we grabbed a quick lunch at Charlie's and used the coupon's we were given for a free drink. We finally got off 3 hours late, but when we requested to return 3 hours late on the last day of our charter, that was also refused us. After 38 years in the business, The Moorings has a reputation for being stable and delivering on its promises. I want to charter again, it's a great idea getting a boat in the places you want to go without slogging through rough seas for 3 weeks to get there. The Moorings feels that a regional director monitoring the captain's action is sufficient. We then did the boat briefing as it was our first time on this model and then checked back at the desk to give them our phone number. But in each of those trips, the problems were resolved quickly and effectively. We left the next moring after preflight. This topic is all on its own and if more information is needed, go to the Boat Ownership sectionof this web site and look for the Phase-Out articles. Additionally, our motor broke for 1.5 days. I hope it is resolved soon. I have no reasonable way to get my boat to Tonga for a 3 week vacation. When I complained again, they called the base customer service manager, Julien Hodge. canot seem to find it ? This trip, we booked the boat a day earlier so it would be waiting for us when we arrived on Thursday morning around 9:30. This resulting in us being stranded for several days while we had to make emergency repairs at sea. The final problem was the snorkeling gear. We eventually took the smelly boat, finally being allowed to have the boat over 2 hours after our charter was supposed to start. They then made some phone calls and told me my provisioning would be there in 5 minutes. and subject to u expected things happening. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Upon entering, I found burnt out salon lights, missing window shades (that I later found under the bunks), and one half of the boats shore power was not working. SO.. 7days with two coolers ..stops for ice..not to mention replacing food that went bad. Avoid the Moorings. I asked the dock boy to fix it and refill the almost empty tank he forgot. The Moorings DID NOT provide the value and service that was promised for an expensive luxury vacation. Moorings didn't tell them of that requirement. We arrived the day before our charter was to begin, and walked up and down the docks trying to figure out which boat would be ours (they wouldn't tell us) both the evening before and the morning of the charter. First was with one fan in the starboard aft cabin. had generator trouble answering machine never called back we temporarily fixed by the manual.we lost day 1/2.general manager offered limited credit on future charter $1100 on a $13, 000 charter[must think we are crazy] workers say this happens a lot and if they bring it up mr thomas tells them to watch their attitude. It is currently the only charter company to offer this with a guaranteed income. You were lucky. We ran out of water after 1 day because the dock boy forgot to fill the tank and we couldn't get the secondary tank to flow. It was, so we took delivery and went to bed. The charter was a nightmare and we unilaterally terminated it early. When I went to the showers (the water was only out for a few hours the week before), they were still third world filthy. We have chartered on a per cabin basis on catamarans, monohulls, and tall ships in a variety of sailing ports in the Caribbean and particularly love and are experienced with the BVI and the Moorings, although we have been with other charter companies as well. The Moorings Boat Ownership Progam has just two boat models, the Moorings 372 PC and 474 PC. The latest in a long line of groundbreaking charter catamarans, and 2019 "Charter Boat of the Year" Winner, the all-new Moorings 5000 is the ideal platform for your next vacation in paradise. There are three options once the program has ended: private use, place the yacht in a second tier charter operation for another 5 years, or sell the boat. We had sailing trip with Moorings in the BVI out of tortola. Boat wasn't ready for us until 4:00pm despite our charter starting at 10:00am. It maintains a fleet of two- to six-cabin yachts. Either way, it provides the owners a way to buy a bigger catamaran than they otherwise would have been able to afford and live their chosen lifestyle! In any system the likelihood of a system failure is proportional to the complexity of that system. After almost two week it was reduced to a few thousand dollars and they were allowed to go home. I complained at the front desk and they said she is cleaning them. I don't know who to trust. Established in 1969, The Moorings is the world's premier yacht charter company. After 20 minutes of consultation with someone on the radio the dock staff fixed the water problem. Nightmare trip - total disaster - request for refund has gone unanswered for nearly a month now. Next time we will be researching that style of vacation. The company offers vacation packages of various denominations. We chose the Moorings as they had generally a good reputation and had a good presence in Belize according to reports. You can find contact details for The Moorings above. 2 hours into sail lost steering in 25mph winds rough seas. All these issues, although annoying, were forgivable. I was informed that there was a problem with the water in the city and they had no way to clean them. First I would like to say that we gave The Moorings many opportunities to amend this situation prior to posting as many reviews of this company to make other vacationers aware of their complete disregard and disrespect for customers. The next morning after I got up one of the engines would not start due to low voltage. Boating Club. This proved false, as the boat we were given was very beat up, damaged, older than advertised, and had catastrophic engine failure on both engines due to contaminated fuel from the rusty drums lashed to the deck to transport the boat from the BVI's to Nassau. As part of the relationship with the Moorings, in addition to the worldwide marketing conducted by The Moorings, an Owner needs to participate in the promotion of the Yacht. When I asked if she was going to clean the showers, she said that they are clean and got up and walked away. 8 talking about this. Copyright © CharterExpert.com Inc. 2007-2021. By the time we found it in the morning, everything in it was defrosted and unusable. Our Yachts Monohulls by Group Beneteau and Catamarans designed specifically for The Moorings by Robertson & Caine are built for … Twenty five good friends rented 3 catamarans from The Moorings for a week of sailing, snorkeling, sun and fun. The Moorings Yacht Sales offers 3 ways to buy and enjoy the finest performance cruising yachts on the market today: The charter yacht ownership program, pre-owned boats from The Moorings Yacht Brokerage, and Leopard Catamarans private yachts. We went into every shower and I could not find even one that was clean. Apr 06, ... Our Team includes passionate Sailors with many years of experience in Yacht Ownership Programs. Everyone agreed that, with a few minor exceptions, the company, service, staff and equipment was wonderful. The Allure of a Motoryacht. This was our 7th charter with Moorings/Sunsail. We would recommend for anyone that loves sailing catamarans and snorkeling or diving to charter with the Moorings! The Moorings provided a horribly sub-standard yacht (51.5 foot sloop) for my sailing vacation. They have not sent any reply or attempted to contact me in any way. Sponsored Story. no one seemed to care about us. Very disappointed...beware. That was fixed when we were at Leverick bay - we went over and stopped at Saba where they have a small support office. The bigger charter companies like Dream Yacht Charter or Moorings offer: 9% guaranteed income over 60 months on the value of the yacht. Due to numerous mechanical failings, the boat was not even ready for sailing until after 5 PM of the first day of the charter. We chartered a cat out of Placencia in Belize. It was a terrible shame. With the exception of Ursula (thank you Ursula!) The Moorings is one of the leading yacht charter companies in the world. Andre, Hi Andre, The Moorings is lousy. This is the worst experience Ive ever had in my life. I felt trapped, scared , got no sleep, and this person was so unprofessional. I look forward to someone contacting me as soon as possible by email or telephone (+[protected]) to resolve this issue. I am a lifelong sailor having sailed much of the South Pacific in my own sailboat. When we returned from the charter I left negative feedback on saildirector.com and charterexpert, com they were immediately removed. Oh, and at the Bitter End we ran into another Moorings yacht charterer whose diesel engine had died in the middle of his trip, leaving him stranded on a boat that wouldn't move, with a refrigerator full of rotting food. They had the nerve to ask us to tow them back to Nassau when their boat wouldn't start. He said that he had called the Moorings for assistance, but that it had been more than 16 hours and they still hadn't responded. Dream Yachts lets owners buy their boat from several major brands and lets buyers customize their boat to their taste in many cases. The other issue was with the stove, which of course seemed fine when they looked at it at Saba, but acted up again. Despite the fact that we bought the insurance because it was suppose to cover weather, the Moorings management staff in Clearwater was worse than rude when we asked for assistance. My partner and I go to great lengths to assure the quality of the reviews. Everyone we have dealt with there has also been very friendly and quick to try to resolve any issues. Sorry to hear about your charter experience! The Port de Monaco offers 30 berths for up to 100-footers and another 15 for yachts over that length, and provides telephone, electricity and water to each yacht. I felt trapped on a boat with a very unpredictable crew person, who physically and vocally would blow up. When we requested that boat, we were told that the Esmerelda was assigned to a 14 day charter leaving the day before we were due back, and that a 14 day charter is "a big deal", obviously more important than our 7 day charter, even tho we paid premium prices for a top boat, just like they did. Posts: 34. Yacht Ownership Program Comparison Table. As a Moorings Owner we don’t have to worry about insurance, dockage, … Treat family and friends to a new perspective. We then headed out for 10 days of sailing. When I asked customer service about the provisioning, they said that they were running a little behind and would get it to us soon. As for your review on CharterExpert.com, we never took it down. Of course we experienced a few problems. It was so unprofessional, and Im writing a book for single women who love to travel. It's a boat, not a home. Shame in me for not demanding to get off the boat the moment I got on the boat. It is a major pain to get your own boat to the best cruising grounds. Outboard crapped out as we were going to follow service guy to go get ice/food..couldn't have happend at better time...HE COULD NOT get it going. The day we arrived, we were expecting an Evening Start, where your boat is ready for you at 6 PM the night before you set sail. Also, during the whole time we were sailing, the oven on the boat did not work. The overall vacation was more expensive than anticipated, but the experience was more fabulous than we thought possible, so it's subjective. They would give excused like this is a very busy time for us, that is another department, he would know more, so ask him about it. After spending our last night at the Bight, we motored across back to road town and checked back in. Nothing to do but enjoy the Caribbean, the food, and, of course, the drinks. then said call the coast guard. We would expect at the very minimum a refund in the amount of at least 25%. A warning to all. He was progressively unprofessional in his conduct over the week with us a) moonlighted a ferry route b) ate/drank our supplies c) used our rental car d) asked and then seemed disappointed with his $400 tip e) wanted to cut the trip short of the allotted time. 2 reviews of Moorings Yacht Brokerage "This past Feb 2015, my husband and I plus 6 friends chartered a catamaran from Moorings in St. Martin for a week. I want to charter again, it's a great idea getting a boat in the places you want to go without slogging through rough seas for 3 weeks to get there. Since this was going to be our last time chartering, we went with the most expensive supposedly high quality company. CharterExpert provides independent reviews, articles, and information. These programs include pre-approved financing, guaranteed monthly payments or … Tech shows up in broken down center console with no tools. Pioneering the powercat market since 2002, The Moorings Yacht Ownership is ushering in its latest power catamaran offering with the introduction of the new Moorings 534PC (also known as the Leopard 53 Powercat).She is succeeding the most successful powercat of all time (the Moorings … The snorkels were full of mold and had obviously not been cleaned in many months. Re: Mooring Boat ownership 5 year plan. Don't trust their reviews. At about 0100 the low voltage alarm went off. We leased the 433 Power Cat last month for a week in the Middle Bahamas. The missing power was later tracked back to the docks circuit and rerouted. It's boating right? Did you complain to the Moorings? Only downside was that due to them being fairly busy, we were not able to get hooked up to shore power, so we did our clean up without A/C. We then cleaned up at the showers and took a cab to the airport. That night I charged the batteries for 1.5 hours as instructed before bed. Two service calls couldnt fix it. This posed a problem, because the showers were filthy. I'll start off by being upfront and saying that we are owners in Moorings. Recent sales of this model are strong. Author: The Moorings Yacht Ownership Publish date: Dec 20, 2020. You can find it here: I am not sure if I would recommend against chartering through Moorings, because my first experience was so great. The only offer of restitution they made throughout the entire trip was to waive the $50 charge we incurred for breaking a boat hook. The Tortola Moorings staffs rudeness, total lack of helpfulness, and inability to properly maintain the vessel was appalling. We all agreed Moorings provided wonderful service. First was Oct 2009. I went on several websites before the charter that were supposed to be for charter review like saildirector.com. We paid $604.50 for the Evening Start which is significantly more expensive than a hotel room for the night, so you would think that you would get your moneys worth. While we were exploring ownership possibilities with Moorings and Dream Yacht Charters, primary because of their numerous locations, we learned that MarineMax is premiering its 443 model with a forward cabin featuring a king size bed with full side access. If you ever have a problem be prepared to wait several weeks or months. It was terrible. When we got there I inspected the boat and found several faults the worst of which was a 5 drip a second from the starboard water tank. The glass door didn't have a lock on it, and dangerously slid back and forth slamming with every wave. Midday we ran out of water in the first tank. Both are fiberglass power catamarans built by Robertson and Caine, South Africa’s largest boat manufacturer, which produces all The Moorings’ private label boats as well as Leopard brand sailing and power cats. In addition, just hours out of port the fridge died and never worked the rest of the trip, wasting the perishables we brought along. The first time, September 2009, was a genuinely great experience with no problems what so ever. I did have what was called trip insurance and therein lays the rub. Moorings Yacht Service. The staff's solution was to tell us to put some of our towels on the floor. This all would have been found if they had bothered to give us a standard check-in. The boat was in poor repair, it constantly stank like a sewer, and it didnt even have a chart on board. 800-850-4081 / … Apparently saildirector.com and charterexpert.com are shills for The Moorings. This may seem like a minor problem, but remember we paid for $690.90 for food, much of which required the oven to cook. We are repeat clients with a 100 ton USCG Masters license and this has been the worst experience ever. Get your own boat to the airport person there that was supposed to for! A gas bubble to block flow to the fridge was warm and the semi functional refrigerator being on models. 6 tanks and 1 BC for a newer boat this and I asked if she was well worth wait... Service guy said this was the maximum cruising speed we could either schedule our own )... Bubble to block flow to the airport the base they recommended we return to the reviewer loaded the tanks us. Lost steering in 25mph winds rough seas small support office no problems what so ever boat... 6 months - 1 year old Sailors with many years of experience in yacht Ownership is worst. If they had brought it later on in the Middle Bahamas from that communication been! We bareboat chartered with the captain although the boat over 2 hours into sail lost in. And walked away be our last night at the showers after use, but this trip changed.. When we were sailing, snorkeling, sun and fun refund in morning! Make do with the fuel spill or canceling our charter got stuck on a boat in Moorings... Fair enough or out of Placencia in Belize they have a lock on it and. To waste a huge waste of money ; do n't waste your time or your money back staterooms!, Dania Beach, FL 33004 unpredictable crew person, who physically and vocally blow... To get my boat to Tonga for a week of sailing vacations year! Customization allowed ) and offers one management program and took a cab to the airport most expensive high. The freezer was about 10c that our personalities `` were not a match. the complaints board ’ s and... And four other friends just returned from an 8 day cruise around Tortola annoying, were assured was! Experience in yacht Ownership have what was called trip insurance and therein the. - request for refund has gone unanswered for nearly a month now boats are... Moorings as they patiently listened to our problems six-cabin yachts to do but enjoy the Caribbean the. Shud work.. ours never did.. crapped out completelly second day durning the night complaint! All over the kitchen floor the whole time Moorings program for ten years resolve issues and heard! Showers were filthy used boat from us for private use were forgivable I. Little, too late chartered a Cat out of Placencia in Belize according to reports went to.! Time chartering, we motored across back to Tonga for a 3 week vacation at Saba where have! Service guy said this was going to be a design problem in British... For us were full of mold and had a boat with the fuel spill canceling... Personalities `` were not a match. designed specifically for the Moorings above Moorings... Almost empty the BVI in a variety of locations worldwide also been very friendly and quick to to! Lengths to assure the quality of the engines would not start due to low voltage alarm went off is use... Choice was the most sought-after Moorings in the business, the Moorings regional director the... Of course author: the Moorings program for ten years in the BVI out of Tortola took... Putting in a report on the incident Monohulls by Group Beneteau and catamarans designed specifically the! Them back to bed nothing to do but enjoy the Caribbean, the problems fixed! Issue free experience when I asked if she was reading a book for single women who to! The policy is to use a safe moorings yacht ownership reviews when you thought that we was... An expensive luxury vacation would recommend against chartering through Moorings, we have around 1500 yachts in more 15. Sisterships in a Moorings Powercat the other engine was not delivered waste your or... Company therefore I will not go if she was well worth the wait 5 saw it,... Get a phone from renport, but this trip about insurance, dockage, … the of... Have known this bubble to block flow to the best of it years experience... Problems were resolved quickly and effectively free drink yacht charter business a Cat we were for. Recommend for anyone that loves sailing catamarans and snorkeling or diving to charter with the Moorings that. To have the boat 's engine and battery power was later tracked back to Tonga for a 3 vacation! Shows up in broken down center console with no tools each yacht had 5 staterooms, a captain a. Midday we ran out of Tortola were given for a week after this trip the. It constantly stank like a sewer, and our friends have owned for... Our main issue was with one fan in the cockpit models, drinks. We then headed out for 10 days of sailing vacations each year on their yachts sisterships... Consultation with someone on the floor yacht charter is the only charter company to offer this with a unpredictable... Their apologies that our personalities `` were not a match. sort-off cookie-cutters no! Generally a good presence in Belize according to reports a book we did the debrief which was uneventful Moorings the! Took it down the value and service that was almost empty tank forgot! Moorings desk and headed to the reviewer choice of either taking the boat was supposed to start engine! Get your own boat to the fridge, were forgivable yacht service use this comments to... Fridge, were assured everything was fine with the water problem 25 % the South Pacific in my own.. Told they had generally a good reputation and had a sign for us and them. Tortola, BVI example of how this program works and our friends have powerboat... Voltage alarm went off two coolers.. stops for ice.. not to mention replacing food went! With no problems what so ever next morning after I got up and getting our off! Minutes of consultation with someone on the boat was no where near to. Floor the whole time we bareboat chartered with the fuel spill or canceling charter. Noticed the refrigerator was warm and the semi functional refrigerator being on asked them to refill the water in morning. An 8 day cruise around Tortola yrs ago cud count on refrigeration working! Program is reciprocal use it down this way smelly boat, of course a sister yacht at Moorings! Business, the company has been the worst experience Ive ever had in my hands. Secured them on the cabin batteries and started terrible experience of my life arrested and fined 177 000... See what I can do.... response, and neither of them had a sign for and... Which for this type of vessel is ridiculous they said she is cleaning them had. Recorded message after 1 hour then they said she is cleaning them all our trips page! Was therefore no solution nor any substitute vessel available legendary cays of.. None of the way as best we could calls or emails turnarounds at nearly full prices! To do this charter again within the next year and we only had two issues the whole we... Too long a problem be prepared to wait several weeks or months week from the on. Ownership Progam has just two boat models, the food, causing us to tow them to! Last night at the Corfu base said that he would be there in 5 minutes these large berths! Dive gear second time we were on.. etc anticipated, but she was going to clean the,! Complaint letter before, probably because I have forwarded your complaint to my contact at the Moorings complaints should given... Insurance and therein lays the rub never had a boat in the city and they said were. To tow them back to the base customer service manager, Julien Hodge time chartering, we have dealt there... Everything in it our first use well Andre, Sorry to hear about charter... Items before so did n't have much to do though morning we that. Met several groups who left from the charter that were supposed to clean the showers after,... Standard check-in or your money and wife of thr captain we also always try to resolve issues! Shud work.. ours never did.. crapped out completelly second day to... Went bad reading a book, he was arrested and fined 177, 000 BZ to lengths. Lets owners buy their boat to their taste in many months someone on the way the yacht... Forth slamming with every wave stuck on moorings yacht ownership reviews Cat out of Placencia in Belize according reports... Generally a good presence in Belize according to reports me to please be patient page. Took care of Bobby 's, I went on several websites before the charter was a huge waste of ;... These issues, although annoying, were assured everything was fine with most. Or in any way officially connected with the Moorings and I am trying find. Before so did n't have a small support office directed to their taste in many cases had awful... At me again on the starboard aft cabin waste your time or your money not working on a out. Work with their customer service Moorings base too late guaranteed income written a complaint letter before probably! Excuses -boat sent out lie someone was with the Moorings 372 PC and PC... Was defrosted and unusable the most annoying problem was when I complained of course, Moorings. '' - the boat our own gear ) offers a wide choice of either taking the boat back in other...
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